Saatva User Reviews

Showing 10 to 12 of 148 reviews.

Not what I'd hoped

Saatva Luxury Firm

Mar 6, 2016 8:23 PM
Jan Hollander
Location: California
I had high hopes for the Saatva, after looking in stores for a mattress and having no idea which one I liked best. I thought, this is simpler and it has great reviews.

First, though the mattress is called firm, it is actually rather soft. It is comfortable, but I would have gotten a firmer one if I had known. It is misleading to label it as firm, since I wouldn't even call it medium.

Second, the pillow top compressed very quickly, after about only 3 weeks.

Third, the box spring is really badly made. It groaned and bounced around on the bed frame. I don't know exactly what the problem is, but I could be in the bathroom and hear whenever my husband rolled over, it was so loud. I called and had them replace it, thinking it was just this particular one, but the replacement is even worse. I finally went and bought another box spring.

It's also not really less expensive than I would have paid in a store for what I wanted. So all around, a total mistake.
Date Purchased: 05/15
Price Paid: $0
Recommend: No

Pros:

Moderately comfortable.
Easy to order, and they were nice about exchanging the box spring.

Cons:

Price
Stated firmness totally incorrect and misleading
Noisy (faulty design) box spring
Poor quality pillow top
This review was modified Sep 18, 2017 by

Customer Service

Saatva Plush Soft

Feb 7, 2016 3:18 PM
Kathy M
Location: Lancaster,Ca
ion The customer service here with Saafta is truly remarkable. They are working with me to remedy the issue which I am truly grateful for! My mind isn't made up on the solution at this time, but II know Saafta will be there every step of the way!

Excellent company to buy from!!
Date Purchased: 4/2015
Price Paid: $0
Recommend: Yes

Pros:

The bed is well built, not too soft buy possible too soft to fit our needs.. Customer service is phenomenal!

Cons:

No cons at this time! Just looking forward to working with Saafta and having a great night's sleep!
This review was modified May 26, 2016 by

Made in the USA!

Saatva Luxury Firm

Jan 28, 2016 2:20 PM
Sarah Judd
Location: Tulsa, Ok
I loved my old mattress but after 5 years it sagged in the middle and I was worried it wasn't suppporting my back the way it should. I always slept wonderfully in it. I do not sleep wonderfully in my SAATVA bed. It is firm and the padding on top is not ideal for me. In hindsight I would have ordered the most plush model but I have this one now and will need to invest in a nice memory foam topper in order to be comfortable. That's the risk you take when ordering online.
I love that this mattress is made in the USA and has an Organic cotton cover.
I am less than pleased with the manager/dispatcher who runs the delivery company. He called and left me a message that they would be in my area doing deliveries in a few days and could I take deliver from 10am-2pm on Thursday (this was a voicemail message) I called him back right away (and left a message) and said "no that time did not work for me can we work something else out." He never called me back, Thursday rolls around the delivery driver calls me and says "were going to be at your house shortly" "I said no I'm not home I already told your manager last week I couldn't make that time work". No one calls me back to reschedule, I call SAATVA explain the whole situation to the customer service gal. She told me she would get ahold of the delivery company and get back to me. She called me back that afternoon and said the delivery company would not be in my area for awhile and they would call and schedule with me. I hear nothing from delivery company.
I call SAATVA and speak to a different customer service gentleman and he finally gets ahold of delivery comany who says they may or may not be in my area THE FOLLOWING MONDAY and the delivery company promised to call me and schedule. My mattress was finally delivered on the following Tuesday. The delivery guys themselves were great. I would have not in a million years have ordered this and paid for delivery if I had know I would be waiting that long for deliver and trying to deal with a unorganized low budget delivery company. SAATVA refunding my deliver fee which was great. I am thrilled with the good materials SAATVA uses and that they are in the USA. I am giving the delivery company one star because they stink. The bed as far as comfort goes is not great. I am a bit surprised that everyone is rating them 4-5stars.?
Date Purchased: 11-1-15
Price Paid: $0
Recommend: No

Pros:

Organic cotton cover
Made in USA
No offgassing
Simplicity of ordering online

Cons:

Comfort/lack of
Not able to try before buying
Delivery company
Mattress dimentions are a tad big, it is VERY difficult to get my sheets on.
This review was modified May 26, 2016 by