Saatva User Reviews

Showing 91 to 93 of 148 reviews.

Not the bed for us, but great customer service

Saatva Luxury Firm

Mar 19, 2013 3:42 PM
B G
Location: Palo Alto, CA
I did a lot of research on the Saavta Flagship bed before I bought it. It's hard to buy a bed without laying on it! The customer service was great, the delivery was great. But this wasn't the bed for us. It was too bouncy and rather hard. Also, the mattress and boxspring were inches taller than the printed measurements. I was told that measurements vary by the company that makes them. I needed a stool to get up on it. So we sent the bed back within the month and they promptly refunded us.
Date Purchased: January 2013
Price Paid: $1200
Recommend: No

Pros:

Great customer service and followup.
Easy and fast delivery.
Quick refund of order.

Cons:

Bed higher than stated on the website and order form.
Bed was too hard.
Bed was too bouncy for two sleeping on it.

Saatvamania

Saatva Luxury Firm

Mar 18, 2013 9:30 PM
Steven Tarloff
Location: Merrick New York


Saatvamania!!!



My wife and I were in competition as to which was more tired. Was it us or our 20 year old mattress??!! We went shopping at the biggest mattress specialty chain in our area of the country knowing we would be buying from them. Over 700 stores!! The Mattress Professionals! We went to two of their branches and got 2 dozen different stories combined! Should we reach for anti nausea pills when we got home or the internet as we are just too busy to go to anymore stores for anymore stories.

We found Saatva on the internet. We found a dream of a company that allows us to sleep and dream and wake up happy. Happy! Refreshed! It is so easy to see why they are the best reviewed mattress company on Google for 2012. Their website is perfect. Jayson and Eric in one of their offices are perfect with knowledge, courtesy, follow-up and truth. Truth!! Oxymoron word if associated with mattress stores. Saatva means truth, delivers truth yet.....in an honest review, delivered twenty minutes passed the time window promised. (Yes , they called to say they would be late yet nobody will accuse me of not giving a completely honest review and focusing on details as a CPA!) .) We experience perfection of a mattress every single night. Loose threads had to be cut off, no big deal...I still say perfect. Body indentations in the mattress more-so on my side but that's the euro top doing its work correctly . I say perfect and my wife says perfect and our cat is speechless.



We chose the Firm model as I am a big guy and we both felt we needed the added edge for support. We happen to like firm mattresses and true to their site and words from Jayson and Eric, it would be firm but not a rock. Perfect. Just perfect.



We paid $1599 for the Saatva King set and we both know for a fact that it feels as luxurious as the mattress chain's $5000 set! No doubt Stearns and Foster is a great name but Saatva is even better saving us thousands AND our money stays here in America with a company that fights for our economy.



Well deserved for 5 stars across the board. Thanks Jayson. Thanks Eric. Thanks Saatva.



Stevel T., CPA New York, NY
Date Purchased: February/2012
Price Paid: $0
Recommend: Yes

Pros:

Cons:

Really great top-of-the-line mattress

Saatva Luxury Firm

Feb 18, 2013 5:39 PM
Joined: Feb 18, 2013
Points: 0
I had my old mattress for far too many years, and was determined to make the perfect choice for my next mattress. I read the reviews, researched the construction, and made repeated phone calls to Saatva for advice. After so much confusion in retail stores, as well as conflicting information regarding content and country of origin from the big-name brands, I felt confident ordering online from Saatva. My only fear was that the softness level would not be right. I want to be very, very comfortable, not exposed to chemicals, not too hot, and - most importantly- be extremely pampered. I got all of those things in my Saatva Luxury Firm California King.
Date Purchased: 01/2013
Price Paid: $0
Recommend: Yes

Pros:

Organic cotton top - I suffer from night time hot flashes, and the breathability of this mattress is wonderful.
Softness and support - a perfect blend
Made in the USA
Excellent lumbar support
Great customer service
You can talk to a real person who actually cares about what you have to say.

Cons:

None