I just couldn't get comfortable on this mattress. I gave it a try for over a year and a half. I toss and turn all night and wake up achy with stiff neck and back muscles. I tried every different combination with the three (soft, medium, firm) layers but couldn't find a suitable configuration. I am a slender person so weight/mattress firmness was not the issue. Now I'm stuck with a very expensive mattress because I'm beyond the guarantee period. I knew I didn't like it immediately, and I should've have returned it then, but was told it could take a while to get used to, and to first try different configurations of the layers, and so I waited hoping it would get more comfortable. But it didn't and my sleep is too negatively affected and so I will have to buy another mattress.

I really wanted to love latex, but, unfortunately, I only ended up loving the IDEA of latex.

My wife and I have been hard on innerspring mattresses. I am not small and tended to sleep on the edge of the mattress. Eventually the rigidity of the side of the mattress gives way and there is significant sag. Plus there is always the hill in between both of us especially since most mattresses don't flip any more. After doing some research, my wife found information about solid mattresses and the benefits regarding heavier sleepers.

We visited a savvy store near by and heard the talk about talalay vs Dunlop and tried some different combinations of firmness. We also saw the possibility of a mechanical foundation. Cruising the web, I found a few sites to buy latex bedding online. Sleep Ez was highly regarded and was amongst the cheapest. I got a split king mattress 13" with adjustable bases for a little more than half what savvy was charging.

Customer service was very responsive. They verified everything along the way. We purchased natural latex with a combination of Dunlop and talalay. I liked that Sleep Ez had extra firm as an option. We were able to customize our sides. The only minor comment I have is that adjustable bases took a bit longer than expected to arrive. We were so excited that we put our new mattress on our old box spring until the bases arrived.

We've had the mattress for 5 months now. Both of us have no back pain anymore. It is great for pressure points. There has been no noticeable sag. We like the idea that if there is wear we can swap out a layer or two. Plus we can adjust firmness of our needs change.

The adjustable bases are rock solid and very nice. We don't use the adjustments very frequently. We bought the split kings to have the option of using independently. We tend to join the two splits with a king mattress cover protector. You can adjust the sides to a mild degree this way even with them in a single fitted sheet and cover. We prefer this layout to avoid a crack between the sides. Even with this there is a slight divot. However if we ever change our minds we can have fully independent sides. I am not sure if I would buy the split mattresses again. With experience I might have opted to buy a king cover to avoid the gap. I can always purchase a new casing.

Overall, great quality and a great sleeping experience. Customer service was excellent. Will definitely buy future mattresses from them.

Customer support has constantly ignored me emails.

The mattress is customization, but the customer service talked me into a configuration I didn't want, and of course it didn't work at all for me. Got them to send what I originally asked for, and that worked well for a while. The latex has a significant break-in though, and my firm has softened into a medium. Their return policy sounds okay, but realistically makes it very, very difficult to actually return the mattress because you have to somehow vacuum pack the foam yourself and get it into tiny boxes.

I was happy with the pillows though.