Sleep Ez User Reviews

Showing 46 to 48 of 55 reviews.

Sleep EZ 13000 Organic

Sleep Ez 13000

May 11, 2010 5:55 PM
Joined: Jan 11, 2010
Points: 49
We received delivery of our California King SleepEZ 13000 Organic earlier this week. I ordered over the phone from Shawn, and was not really impressed with the customer service I received. Shawn was professional and friendly, but seemed to rush me through the ordering process. He didn't ask me any questions unless I prompted him and seemed hurried. I hung up feeling uncertain about my purchase. That uncertainty continued when a few days later I had not received any sort of email order confirmation or receipt for my purchase. Given I had charged over $2300 to my credit card, I was uncomfortable having no receipt of my purchase. I did however, receive a email notification of shipping from UPS, so at least I knew something was on it's way to me. I called SleepEZ and spoke to Shawn again to request a order confirmation or receipt be emailed to me. Even though it was only 2 days later, he didn't remember me or my order, but said he would be sure to send a confirmation email. Still, nothing arrived in my inbox. I ended up emailing Kristina after the bed was delivered to again request a receipt (the delivery did not include any paperwork, not even a packing slip) and finally received it later that afternoon.

Now, onto the bed. It is lovely! This is our second latex mattress experience (we purchased Costco's Sleep Science latex mattresses for our kids), so we knew what to expect to some degree. The mattress arrived in 4 large and sturdy boxes. Each box was marked on the outside with which latex layers were inside and had convenient handles for moving them about. My husband called SleepEZ when they arrived and received good advice about assembly. Mainly, to leave our old mattress on the bed and lay the cover on top of it. Then, fold down the sides of the cover over the edges of our old mattress. This holds everything in place and gives a nice flat surface for layering the latex. Once all the layers are in place you just pull the edges of the cover up over them - easy peasy!

The organic cotton and wool cover was folded up inside the two top layers and is very nice. It is extremely soft and appears well made. It looks the same as the cover PLamarine received and posted photos of. It is a nice natural unbleached cotton color. I've heard that the Flobeds covers are nicer, but to be honest, I don't know how much nicer a mattress cover could possibly be. My only criticism is that the zipper they used could have been bigger/sturdier. The zipper head was small enough that it was hard to grip when pulling through the corners. A minor issue in my opinion.

We ordered 100% natural Talalay for all of our layers and have started out with the following configuration (from bottom to top). Husband: XF -XF-F-M, Me: XF-F-F-M. The latex itself seemed to be good quality (as far as I could tell). It was uniform in color and smelled nicer than the Costco beds and JCPenney latex pillows we have. Once the cover and sheet were on I couldn't smell it at all. There were stickers on each piece labeling it's firmness (as well as on the inner plastic bags that contained them). They were glued seams at the very bottom of each piece, which I assume is due to the fact that a Cal King is longer than a standard king.

We've only had the pleasure of sleeping on it one night so far, but we are in love with our new bed. My husband had been sleeping downstairs for the last 3 months because our old mattress was so bad for his back, he found the couch to be more comfortable. But last night he slept like a baby, hardly any tossing and turning. We both commented when we woke up that there was no numb arms or legs, no aching hips, and no back problems upon waking this morning. I only hope it is how we wake up every morning from now on.

In short, this bed is 13" of heaven! Well worth the marginal communication issues we had with SleepEZ. I originally made this purchase wishing I could afford to buy from Flobeds instead. But with the additional cost of the bed, plus shipping and CA sales tax, it just wasn't possible. After seeing and sleeping on SleepEz's product, I can't imagine that Flobeds product can be all that much better.
Date Purchased: 5/2010
Price Paid: $2305
Recommend: Yes

Pros:

Everything! We love it!

Cons:

Smallish zipper head makes closing the cover a bit difficult.

SleepEZ 13000

Sleep Ez 13000

Apr 16, 2010 12:06 PM
Joined: Apr 9, 2010
Points: 41
I just received my SleepEZ 13000 from SleepEZ. Shawn Medlock took my order, and was extremely thorough in HIS questions to me. He asked my age, height, weight, sleeping positions, and the type of surface I prefer. He also asked the same of my wife. I am 6'1", 205 lbs and my wife is 5'3" 125 lbs. He suggested the xfirm/firm/medium/soft setup.

I ordered it last Thrsday at 10:45 pm EST. Shawn said it would ship the next morning. I called again in the morning to ask a few questions and confirm it would ship that day. Shawn said it would, and that it would be here Friday the 16th. At the end of the day on Friday the 9th I received an e-mail with tracking numbers and a receipt in PDF format.

Surprisingly, the UPS driver was in my driveaway at 9:30 this morning (he usually comes at 2:00 pm). I assume he wanted the 4 big boxes out of his way for his daily route. The boxes were easy enough to maneuver, and were all clearly marked as to the contents. I opened the box with the cover inside it and laid it out on the bed with the zipper at the headboard.

There were two peices in each box, double wrapped, and the package made a sucking sound once opened and the pieces came to life and took their shape. There was an odor when I opened them, but the smell seemed to stay with the packaging, not with the latex pieces. I then laid down two extra firms on my side and two firms on my wife's side. The next layer was medium on both, then soft on both sides. The cover zipped up easily enough and when I was done it looked like a "regular" mattress.

I decided to and did buy a Luna mattress protector from Amazon which arrived at the same time as the mattress. I had rread nothing but good reviews about this protector and it was made in the USA. I put it on right away. I then made the bed, and got on it. WOW!!! SOOOO much better than the Stearns and Foster i am getting rid of that had a valley on each side of the bed.

Also, the zip up cover that was included was the Organic cotton cover. I called Shawn to tell him that I received the mattress in good order and when I inquired about the organic cotton cover, he said they were low on the normal cover and that about 20 people got the organic cotton cover at no extra charge. Lucky me!!!! That is a $130 difference, and I can feel better about it being "greener".

I will update this thread after my first night, then again after a week or so.

Here are a few pics if anyone is interested:

http://img.photobucket.com/albums/v328/Plamar/036-1.jpg
http://img.photobucket.com/albums/v328/Plamar/037-1.jpg
http://img.photobucket.com/albums/v328/Plamar/038-1.jpg
http://img.photobucket.com/albums/v328/Plamar/040.jpg
http://img.photobucket.com/albums/v328/Plamar/042.jpg
Date Purchased: 4/10
Price Paid: $2095
Recommend: Yes

Pros:

Custom "fit", great customer service, decent price.

Cons:

None so far.
This review was modified Apr 16, 2010 by PLamarine

Sleep EZ Latex Mattress 13000 model

Sleep Ez 13000

Apr 12, 2010 2:11 AM
Joined: Mar 6, 2010
Points: 17
We received our new mattress about 10 days ago. Everything was packaged nicely, and assembly was easy. We purchased 2 twin xl's ( same as a King ) and put them on adjustable bases. My husband and I LOVE our new bed. We slept well from the first night. With our old spring mattress we were both always waking up with hip pain, causing alot of tossing and turning, well that has ended! Also, my husband's restless leg syndrome has stopped! This bed is very very comfortable. So far we are happy with our purchase.
Date Purchased: 03/2010
Price Paid: $2300
Recommend: Yes

Pros:

Shawn was always very helpful and informative. Purchase was easy and arrived in a timely manner, and well packaged. Mattress is very comfortable, excellent quality.

Cons:

Absolutly None!