mxw128
Joined: Jan 23, 2012
Points: 2
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Serta Icomfort size problem, anyone else?
Original Message Jan 23, 2012 9:20 pm |
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I just bought a queen size Serta i-comfort Revolution. I brought it home and when I was setting it up, I noticed that the zipper that attached the mattress to the base (I got the motion base) had a few inches extra fabric on the base side. The queen size mattress protector and sheet set were loose when I put them on. Turns out that the mattress is a few inches short on each side (Measured 58"x77" instead of the standard queen size of 60"x80") The base measured properly for a queen. So it definatley is bigger than a full, but not quite a queen. The consumer tag on it said its a queen size... I went back to a Mattress Warehouse and measured the one in the store and it's the same. The Salesman said it was becasue it's foam and has rounded corners. (rounded couners might give you 1/2" but no way 2 or 3") I measured other mattresses in the store and they were correct. Even a tempurpedic queen measured as a queen. Any body else notice this? I really hate having ill-fitting sheets.... |
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Good_Sleep
Joined: Sep 11, 2007
Points: 67
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Re: Serta Icomfort size problem, anyone else?
Reply #2 Jan 24, 2012 3:40 pm |
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Unacceptable. Get another one. If it isn't within 3/4" of the 60 X 80 then you might think about another brand. Sounds like Serta is trying to save an inch of foam here and there. But on the other hand their foam comes from sleep innovations, which is not known for being a high end foam manufacturer (Think Costco). It may be out of Sertas hands.
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mxw128
Joined: Jan 23, 2012
Points: 2
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Re: Serta Icomfort size problem, anyone else?
Reply #3 Jan 24, 2012 9:50 pm |
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I spoke to Serta's customer service today and they said that I had to go through the store. I got an email followup from them quoting that same size (60"x 79.5" +/- 0.5 to 1") Even with those margins, mine is still outside of it. I spoke to Mattress Warehouse too, the saleperson (Nancy) was kind of snippy and told me I was being too picky. When I told her that what they sold me wasn't a queen by definition of the size and that the shortage really amounts to about 2.3 square feet of sleeping area she shrugged it off and asked if I wanted to risk losing such a great deal. I replied that if I have to struggle finding sheets that fit for the next 10-15 years with an odd size bed then it's worth paying more. She told me that she measured a bunch around the store and that Serta was very inconsistant in sizes. The other ones were within 1/2". She also said that she couldn't speak for Serta. She obviously doesn't want to support the brands she sells. All in all the bed is comfortable, I just want it to be a standard size. |
DaveStro
Joined: Aug 30, 2011
Points: 55
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Re: Serta Icomfort size problem, anyone else?
Reply #4 Feb 3, 2012 7:06 pm |
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I just bought a queen size Serta i-comfort Revolution. I brought it home and when I was setting it up, I noticed that the zipper that attached the mattress to the base (I got the motion base) had a few inches extra fabric on the base side. The queen size mattress protector and sheet set were loose when I put them on. Turns out that the mattress is a few inches short on each side (Measured 58"x77" instead of the standard queen size of 60"x80") The base measured properly for a queen. So it definatley is bigger than a full, but not quite a queen. The consumer tag on it said its a queen size... I went back to a Mattress Warehouse and measured the one in the store and it's the same. The Salesman said it was becasue it's foam and has rounded corners. (rounded couners might give you 1/2" but no way 2 or 3") I measured other mattresses in the store and they were correct. Even a tempurpedic queen measured as a queen. Any body else notice this? I really hate having ill-fitting sheets....
I have been hearing this a lot lately. I am going to head down to one of the Serta Stores and see if it is like that here in NC as well. I will let you know what I find here.
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intheknow
Joined: Feb 7, 2012
Points: 1
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Re: Serta Icomfort size problem, anyone else?
Reply #5 Feb 7, 2012 5:56 pm |
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We just got the same mattress delivered today in the King Size. It says on the Serta site that it should be 76 x 79.5 +-.5 inch. Ours measured 74.5 x 78. It is noticeably shorter than the king bed it replaced. We called the strore and they measured the ones that they had and they were the same. They said that they do this so the bed will fit in a sleigh bed foundation. We will probably just end up living it with but for 2600 buck you should get every inch you pay for....
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