I just received my new Bella Sera Nove4 mattress from thenaturalsleepstore.com
Everythings great but the bottom layer of latex is split medium/medium and not solid medium as I had ordered. The layers are
Top: solid soft
2nd: soft split
3rd: medium split
bottom: should be solid medium.
I realize that it should function the same as far as firmness but I was thinking that a solid bottom layer would provide more support to the mattress as a whole and keep things together/prevent seperating etc over time.
I talked to customer service and they offered to
A. send the correct solid sheet of latex with return label for the incorrect pieces
B. give me $150 in store credit (I would probably have to spend a few hundred dollars to use it)
C. $75 refund credit
I'm leaning towards just getting the correct layer that I ordered. Does that seem like a good choice or should I just take the $75 and keep what I have?
