Today I received positive news from Simmons that they will honor their warranty to replace my king mattress.  What's even better, this is the second replacement on the original mattress that was purchased 9 years ago.  Here's the issue.  The original and replaced mattress were both high end pillowtop models (original cost $2000).  They are giving me an allowance for a new mattress up to a value of $3000.  We have decided to stay away from the pillowtops and focus on plush mattresses.  Does anyone have a recommendation?  Their website features Beautyrest Anniversary, World Class, Exceptionale, and NxG series as well as the Beautyrest Black collection.  Thanks, Mark

hmm we owned a nxg 400 plush and it was the most comfortable bed i ever slept in .. BUT after one year it became way way way and WAY to soft big hole and i only weigh 170 if i had 3 grand and i had to buy simmons i would go with there nxg 400 firm its a great mattress but the plush just didnt hold up.

hope this helps

good luck