Hi all,

I don't usually go on forums to complain about a product or service, but our disappointment with the W bed was enough to get me started.

My wife and I loved the bed at a W Hotel stay and were delighted to see we could buy the mattress online.  It is manufactured by Simmons and was fulfilled by 1800 Mattress.

First off, neither of us believes that this is the same bed as you get in the hotel.  Much softer, quite a letdown, but we decided to give it a try.

After just 2 years, it began sagging noticeably and we began to wake up with backaches.  By the third year the mattress has become a joke -- so soft and saggy that we can't sleep, so I called Simmons for service under their "10 year warranty." Forget about it.  They claim no defect, this is "normal compaction."  They actually ask you to send photos of body indentations!  As if a 3-year old pillowtop mattress is going to show visible indentations!

In other words, the mattress is not defective, it's just a shockingly shoddy product.

Even the cheapest no-name mattress should give you 3 years of acceptable use, and the W Bed is being sold (and priced) as a premium product.  We're outraged at how awful this bed turned out to be in such a short amount of time, and how Simmons simply shrugged at our dissatisfaction.  We will obviously never buy a Simmons product again.

Beware!  This bed is a total ripoff and if you buy one you will be sorry sooner than later.

I second that.  Had the W bed about 2.5 years and had purchased it in part because it was from a "nice" hotel and therefore might better stand up over time compared to a regular consumer bed ....wrong.  Bought the bed directly from the w hotel store and noticed the sag about 2 years in...and just dealt wtih it for a while.   I was amazed at how quickly the bed degraded -- to the point where on my next purchase I decided to avoid getting an innerspring mattress all together (gotta find something that lasts longer than 2 years...gheesh) and decided to go with a latex bed this time around...(maybe 6'3" 240 lbs was too much for innersprings?).  Too early to say much about the latex bed, but if the latex bed turns out to be a keeper and holds up more than 2 years without sagging....I will have the "W" bed experience to thank.  

We had the Westin Heavenly Bed (twice)- same thing. But, it was more like 18 months the first go round and less than a year the second go round! Pathetic!

I don't think it's the brand of bed. I think it's the pillowtop causing the problem. After I got mine (gone now, thank god) I read hundreds of reviews and I can't remember a single person who was still happy with their pillowtop after 2 years. In fact in most cases, they were disgusted after a few months when they ended up sleeping in a crater. The only people posting glowing reviews had had them only a few days to a month or so.