I just bought a Rhapsody tempurpedic. I measured the height of my Rahpsody Tempurpedic mattress. It is 11 inches!

 

But the Tempurpedic brochure says it is 12 inches!

 

So I called Tempurpedic on one of their numerous 1800 numbers. The customer service guy casually said height of the Tempurpedic mattress varies so I am okay! Then he casually asked if I have any more questions. He was speaking with a voice that led me to believe that he did not care 1 bit. I hung up telling him he was pretty rude.

I called back and this time they transferred me to sales. The sales lady looked up information for Rahpsody and told me I need to fill out a warrant form and take 3 photos of the mattress and send all this to them.  Then she said the Tempurpedic techincal people will "determine" if I have any case!

 

So my questions are:

1.  Should my brand new Rhapsody be of 11 inches height when TP says it should be 12 inches?

2. 3 photos of Rhapsody and filling out the soon to be arriving warranty form - will that help the TP technical people validate height of my Rhapsody?

 

(AND why are there so many 1800 numbers for Tempurpedic???!!!

Some one told me the TP company can make a TP mattress for $500 and sells it for thousands?

I wonder if these so many customer service numbers are boosting the cost of a TP mattresses?)

 

Thanks.